The SecureOps Difference

SecureOps services often default to a follow-the-sun model for efficiency and redundancy reasons. But this approach can be customized to fit your organizational needs. Do you want more daytime presence during North American business hours? SecureOps can weigh customer-facing roles (Service Delivery Management, Level 2, Level 3, etc.) more heavily from the Montreal SOC. Do you prefer focusing on cost savings? SecureOps can more heavily utilize its Manila SOC to keep costs low. 

At SecureOps, the contract is just the beginning. Our corporate culture is to get things right, no matter what the current agreement says. The SecureOps staff are trained to not only uphold SLAs and KPIs, but to find the smartest way to accomplish these as well as suggest new and creative ways to get things done. We truly care about our customers and doing the right thing. This approach has yielded a large amount of very loyal customers that continue to evolve with SecureOps over time.

Our commitment to superior service delivery is what truly sets us apart. At SecureOps, we believe in providing a “white-glove” experience—offering personalized and attentive service to each client. From the first interaction, our clients experience the SecureOps difference. We prioritize clear communication and transparency, ensuring that clients always feel good about their interaction with our teams. This level of attention extends to the smallest details, ensuring that our clients always feel valued and respected.

At SecureOps, we understand that cybersecurity is not a one-size-fits-all solution. That’s why we pride ourselves on being more than just a service provider; we become an embedded extension of our clients’ teams. This approach allows us to deeply understand the unique challenges and needs of each client, tailoring our solutions to fit seamlessly into their existing workflows and culture. Our team members work closely with our clients’ internal teams, building strong relationships that foster trust and open communication.

SecureOps’ bespoke nature is reflected in everything we do. From our engagement models options (As-a-service, FTE, Bank of Hours, etc) to our long-term yet flexible contracts, we recognize that every client has unique requirements. This creative approach to service evolutions allows SecureOps to fit in and evolve where other outsourcers can not. Whether a client is looking for fully managed services, co-managed services, or short-term engagements, we have the ability to adapt to their specific situation.

The strongest indicator of our success is the high retention rate of both our clients and staff. Our approach to building strong, lasting relationships is rooted in understanding the needs of our clients and delivering on our promises, time and again. This consistency has earned us a loyal client base who trust us with their most critical cybersecurity needs.  But it’s not just our clients who stay with us—our team members do too. At over 3x the retention rate of the CyberSecurity industry, we must be doing something right.

Collaboration is at the heart of how we operate. Effective cybersecurity requires more than just technical solutions; it requires a true partnership between SecureOps and our clients. No matter the engagement model, clients are welcome to be as involved or hands off in the process as they want to be. SecureOps can fully “drive the bus” or simply implement your chosen security strategy. A fully CoManaged Model (both service and technology is also available.

In an industry often dominated by proprietary solutions, SecureOps takes pride in being vendor-neutral. Our priority is to provide the best possible security solutions for our clients, and that means recommending products and services based solely on what will deliver the best results, not based on existing partnerships or vendor incentives. This vendor-neutral stance allows us to maintain complete objectivity when advising clients on the best tools and technologies for their environment.