Firewalls
SecureOps Managed Firewall Service
With over 25 years of firewall management experience, SecureOps brings unmatched expertise in securing and optimizing network environments. Our Managed Next-Generation Firewall (NGFW) Service supports a wide array of devices, managing thousands of firewalls from leading vendors like Fortinet, Palo Alto, CheckPoint, and Cisco. This depth of experience enables us to deliver comprehensive, 24/7/365 protection, adhering to the highest industry standards and strict SLA enforcement to ensure reliability and peace of mind. SecureOps’ seasoned team continually monitors and optimizes your firewall performance, maintaining compliance and reinforcing network security. By entrusting us with your firewall management, you gain the freedom to focus on your core business while we keep your network secure, compliant, and performing at its peak.
24/7/365 Availability & SLA Enforcement
Round-the-Clock Support
Our dedicated team of experts is available 24/7/365 to monitor and manage your firewall environment, ensuring continuous protection against emerging threats.
Custom Service Level Agreements (SLAs)
We offer tailored SLAs to align with your business needs, defining clear expectations for response times, issue resolution, and performance metrics.
Enforced Quality Assurance
SecureOps is committed to delivering high-quality service through strict adherence to SLA commitments, ensuring that your security infrastructure meets the highest standards of reliability and performance.
ITIL Standards & Integrated Change Management
ITIL Framework Compliance
SecureOps follows ITIL (Information Technology Infrastructure Library) best practices, ensuring that our services are aligned with global standards for IT service management. This approach guarantees efficiency, effectiveness, and continuous improvement in our service delivery.
Integrated Change Management
Our team works seamlessly with your internal change management processes, integrating into your workflows to facilitate secure and controlled implementation of firewall changes. This includes conducting thorough risk assessments, ensuring changes are planned, tested, and executed with minimal disruption.
Core Service Elements
Policy Tuning & Refinement
Adaptive Security Policies
As the threat landscape evolves, so do your security needs. SecureOps continuously reviews and adjusts your firewall policies to optimize protection and performance.
Collaborative Adjustments
We work closely with clients to align policy changes with business goals, providing recommendations that balance security with operational requirements.
Long-Term Hardware/Software Lifecycle Management and Recommendations
Proactive Lifecycle Management
SecureOps keeps your security infrastructure up-to-date by monitoring the lifecycle of both hardware and software, ensuring timely updates and replacements.
Strategic Recommendations
We provide guidance on future hardware and software upgrades based on evolving threats and technology advancements, helping clients maintain a resilient security posture.
Signature & Intelligence Feed Updates
Automatic Updates
SecureOps manages the deployment of threat intelligence feeds and security signatures, ensuring that your firewall is always prepared to detect and block the latest threats.
Advanced Threat Intelligence
Our service includes access to cutting-edge threat data from a variety of sources, enhancing your defense against sophisticated attacks.
Post-Incident Reporting, Including Root Cause Analysis
Detailed Post-Incident Analysis
After an incident, SecureOps provides a comprehensive report that includes root cause analysis (RCA), detailing the incident’s cause, impact, and remediation steps.
Continuous Improvement
We use insights from post-incident reports to refine and enhance our services, ensuring that similar issues are less likely to occur in the future.
Technology Expertise
SecureOps is vendor-neutral, providing clients with flexibility and choice when selecting the best firewall technology for their needs. Our team has deep expertise in deploying, managing, and optimizing multiple leading firewall solutions, including:
Fortinet
High-performance security solutions that integrate with other Fortinet Security Fabric products.
Cisco
Industry-leading threat intelligence and network security capabilities.
Other Brands
Expertise across a wide range of other firewall vendors, allowing us to tailor solutions to specific client requirements.
The SecureOps Advantage
With SecureOps’ Managed Firewall Service, you gain access to expert, 24/7/365 support, comprehensive threat protection, and a flexible approach to managing your firewall environment. Our commitment to industry standards, custom SLAs, and continuous improvement ensures that your organization’s network remains secure, compliant, and optimized. Let us handle the complexities of firewall management so you can focus on driving your business forward.
For more information or to discuss how SecureOps can support your specific firewall management needs, contact us today. We’re here to help you achieve a secure and resilient network infrastructure.